“HR is the policing department”, they said!
A Conversation Worth Having…
Over the festive season, whilst having lunch with some friends, I was asked a question that many of us have probably thought about at some point:
“What does HR actually do?”
Instead of answering right away, I decided to throw the question back to them.
Their response?
“In our Company, when someone does something wrong, it goes to HR. So, in theory, HR is the policing department.”
It’s a common misconception, but it couldn’t be further from the truth. Yes, HR occasionally has to manage conflicts or enforce policies, but their role is so much broader—and far more impactful—than just being the Company’s “police.”
Let’s dig deeper.
HR is: The Architect of the Employee Experience Cycle, as seen below this blog!
At its core, HR manages the entire employee life cycle.
Here’s a quick breakdown of what that entails:
1. Attracting Talent
HR ensures businesses find the best talent out there, aligning recruitment strategies with the Company’s goals and culture.
2. Recruitment and Onboarding
It doesn’t stop at finding talent—HR is responsible for seamlessly integrating new hires into the business.
3. Performance Management
HR evaluates how well employees are performing, offering constructive feedback and coaching to help them grow.
4. Employee Engagement
Keeping employees motivated and invested in their roles is crucial. HR designs initiatives that enhance job satisfaction and workplace happiness.
5. Development and Succession Planning
HR identifies potential leaders and equips them with the skills and training needed to step into future roles. They also encourage everyone to unlock their full potential through continuous learning.
6. Retention and Underperformance Management
Retaining top talent is as vital as managing those who may not be the right fit for the business. HR handles both with care and professionalism.
HR and Business Strategy
Beyond these responsibilities, HR plays a pivotal role in shaping Company strategy. They align workforce goals with business objectives, ensuring the organisation runs smoothly and successfully.
In short, HR isn’t just about rules and policies—it’s about people and potential. They create an environment where individuals can thrive, teams can excel, and the business can achieve its vision.
A New Perspective
So, the next time someone asks you what HR does, think beyond the clichés.
HR is the engine driving a business’s greatest asset—its people—forward.
What’s your take on HR?
Let’s start a conversation to explore how HR can drive real business value? Many companies and individuals underestimate its strategic impact.
